Refund Policy
At Godwin’s Outdoor Supplies, we offer a 14-day return policy for most items purchased from our store. To be eligible for a full refund, products must be:
- Returned within 14 days of purchase
- In their original packaging
- Unused and in resalable condition
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made goods
- Medications or health products
- Items marked as “Final Sale”
- Perishable products
- Clearance items
Return Process
- Contact our customer service team to initiate your return
- Package your item securely with all original packaging
- Include a copy of your receipt and return authorization number
- Ship to our Raeford, NC location
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.
Shipping Costs
Shipping costs for returns are the responsibility of the customer, unless the return is due to a product defect or error on our part. Return shipping labels are not provided for standard returns.
Exchanges
If you prefer to exchange your item rather than request a refund, please contact our customer service team for assistance with this process.
Contact Information
To initiate a return or for questions about our return policy, please contact our customer service team:
- Email: customerservice@godwinsoutdoorinc.com
- Phone: 910-875-5942